Posts Tagged ‘counselling’

Menopause: how women suffer in silence

Saturday, September 3rd, 2011

Given that one third of women in the UK are currently going through the menopause, Sue Brayne wonders why so few therapists consider the menopause to be a major factor in the way older women feel about themselves

The other day I received a card in the post from a friend. A rotund middle-aged male circus performer is pinned to a board by a number of knives, including a mean-looking double-edged axe that just misses his head. Beside him stands his buxom, aging assistant – or perhaps it’s his wife. She holds a second double-edged axe and looks menacingly at him. The caption reads, ‘Frank wondered how long the menopause would last.’ For me, the card sums up the general mocking attitude towards the menopause in Western society. When a woman reaches a certain age, she turns mean and ends up being impossible to live with. Speaking as a psychotherapist who has been through it, and as the author of Sex, Meaning and the Menopause (a book for both men and women, tackling the lived, felt experience of the menopause), this momentous life transition deserves much more respect and understanding in society and in the therapeutic space.

One third of women in the UK are currently going through the menopause, with numbers set to rise as the population ages. The average age for the menopause is 51. However, most women entering their 50s are completely unprepared for the physical, mental and emotional changes they will experience as their periods cease, reflecting the massive drop in oestrogen levels that comes at this time. Distressing and sometimes debilitating symptoms such as hot flushes, anxiety, night sweats, mood swings and sexual changes affect almost 70 per cent of women, and often begin well before the menopause itself happens. Nevertheless, a 2010 YouGov survey, carried out on behalf of Phyto Soya, reports that the menopause remains a taboo subject, often leaving women feeling isolated and reluctant or too embarrassed to talk about it with their partners. Many also said their doctors failed to understand what they were going through, which compounded their distress.

When it comes to women at work, it’s an even bleaker picture. A recent study carried out by Nottingham University on behalf of the British Occupational Health Research Foundation reported that over 50 per cent of the female workforce of menopausal age (who represent almost 50 per cent of the UK workforce) were struggling to cope with their symptoms, and experiencing difficulties at home and at work. Many who took part in the study believed that the menopause had a negative impact on their managers’ and colleagues’ perceptions of their competence. When they took a day off because of menopausal symptoms, over half did not tell their line managers the real reason for their absenteeism.

Menopause is rarely, if ever, addressed in counselling or psychotherapy training. It certainly was never mentioned in my own training – with the result, as I address in more detail below, that therapists can fail to make important connections between a woman reaching menopausal age and the emotional difficulties she is – or they themselves might be – experiencing.

My own menopause
Personally, I was fortunate with my menopause. I had very few physical symptoms. However, I did experience a massive drop in my libido, which began to cause issues in my marriage. When I searched for information about this, I became increasingly annoyed at the way the menopause is presented primarily as a medical dysfunction in need of treatment, which can be ‘fixed’ by taking hormone replacement therapy (HRT). I didn’t want to take HRT to boost my sex drive. I wanted to go through the menopause naturally.

As the months passed, I felt increasingly guilty about my lack of interest in sex, at the same time as staring into the mirror every morning, mortified at how quickly the young, attractive woman I used to be was disappearing. I tried to find information about the emotional impact of going through the menopause. Was I unusual? How did other women deal with the loss of their fertility, looks and sexuality? Most books and websites had much to say about managing hot flushes and mood swings, but little, if anything at all, about what I was going through. Rather, there was the one-dimensional message that a woman is post-menopausal once her periods have ceased for 12 months. This to me, by the way, was the same as saying an adolescent instantly becomes an adult when they reach 18 years old.
I began to talk to friends in their 50s about how they were experiencing the menopause. Their responses amazed me. Most had never spoken in any depth about it before, and found it a relief to talk to someone who was genuinely interested, rather than cracking droll jokes about it. These friends passed on other friends and I found myself interviewing more than 60 women about how they were negotiating their way through this emotional minefield. It’s impossible to cover in this article all the issues that I explored in my subsequent book, but here are the main themes I suggest we will all meet in our therapy practice. This article does not cover men’s transition into older age; that deserves a piece of its own.

Emotional chaos
Many women were experiencing emotional overwhelm and they found that frightening. One woman summed up her menopause with the comment: ‘Everything is out of proportion. From being even-tempered, pretty cheerful and easy going I have become completely unpredictable. I swing between irritability and being in floods of tears. I alternate between feeling nothing and drowning in empathy. I feel I’ve lost the person I was and find myself asking, “Was I always like this?” or “How long have I been like this?”’

Loss of youth and fertility
Some, like me, were finding it very hard to come to terms with the loss of their looks. ‘I went out the other night, and it was horrible to realise something had gone,’ a woman told me. ‘That was very obvious when a man tapped me on the shoulder. I turned round, but he said, “Sorry” and walked away. It threw me into a downward spiral. Who am I when my looks have gone?’

Others were grieving the loss of their fertility. One woman burst into tears as she said, ‘There is a grieving process that flickers in and out of my life. I look at a baby and know I can’t have another one. You never know when it’s going to be too late to have that choice. Then one day you have to face the fact it’s not here any more.’

Mother/daughter issues
Several women told me about the complexity of being forced to confront their aging process at the same time as their daughters were turning into attractive young women. ‘It used to be me who got the whistles – now it’s my daughter,’ one woman said with great sorrow. ‘No one tells us what it will feel like when we reach this time of life.’ Others were having different parental experiences. For example, one mother of a pubescent daughter said through clenched teeth, ‘A menopausal woman living with a hormonal daughter is nothing less than the work of the devil!’

Grief and bereavement
Many menopausal women also make up the ‘sandwich generation’, caught between the needs of their children and grandchildren and caring for elderly parents. But it’s not just about being a carer. The 50s are the time when parents and friends begin to die, and other pressures build up. One woman spoke of ‘having a miserable couple of years’ as she entered the menopause. Following the death of her mother, who she adored, she had to support a father who was virtually unable to function. He died two years later, followed closely by her mother-in-law and then two good friends, both in their 50s. On top of this, her husband took early redundancy from his well-paid but high-pressured job because he couldn’t cope any more. He’s still recovering from the aftermath of years of working in a stressful occupation, while she is just about keeping her head above water.

Sex and the menopause
Sex and the menopause is a vast and sensitive subject. So again, let me just outline the major issues that came out of my interviews. Few women had spoken to anyone else about their experiences of sex and menopause. Most were completely unprepared for the sexual changes they were experiencing but either found it too embarrassing or too difficult to admit that these sexual changes meant they were aging. Talking to these women, I discovered that sexual changes fall into six broad categories. A small proportion of women experience a surge in sexual desire, but this tends to dwindle with time. A significant number continue to enjoy sex just as much as before the menopause. However, the following four categories fall into the clinical diagnosis of ‘sexual dysfunction’, although I find this diagnosis offensive. Sexual changes during the menopause are not a dysfunction. This is what can naturally happen as hormone levels drop.
These categories include women who are capable of having sex, but not really bothered any more, or who have sex to keep their partners happy. Then there are women – many more than you would think – who experience the sudden death of sexual desire. Some find sex horribly painful, while the last group of women are enormously relieved it’s all over, with no desire to have sex again.

I want to return to painful sex, or vaginal atrophy. One in two women develop vaginal atrophy as they go through the menopause. This is an intensely intimate and embarrassing condition, which few women want to talk about, particularly as it makes penetration all but impossible. The loss of sexual desire coupled with vaginal atrophy can have a devastating effect on relationships. Men are even less informed about this than women, and husbands have to rely on partners and wives to explain what is happening to them. Since many women are often too ashamed to talk about their sexual changes, this can lead to serious difficulties in communication.

Therefore the menopause can be a critical time for relationships, and it’s interesting to note that ‘Saga divorces’ – couples separating after 30 and 40 years of marriage – have risen by 19 per cent in recent years. The relationship counselling organisation Relate says that women now initiate seven out of 10 of the Saga divorces. While men tend to leave marriage for another woman, women leave because they want independence.

Early menopause
Another important area for therapists to be aware of is early menopause, which affects around one per cent of women under 40, and a smaller minority under the age of 30. Research also suggests that increasing numbers of women in the UK are having early menopause brought about by stress. Other factors, such as lack of exercise, poor diet, too much alcohol, birth control pills, even pollution and toxins from food packaging that we ingest every day, can affect this.

As therapists it’s important to recognise that peri-menopause symptoms – the years in the run-up to menopause when hormone imbalance and fluctuations increase – are similar to those of stress. For example, a client in her early to mid-40s presenting with depression may complain about headaches, low sex drive, weight gain, hair loss, and mood swings. It usually does not occur to her or her therapist that she might be experiencing peri-menopausal warning signs. ‘I am far too young for that,’ is the usual lament. But she might not be, particularly if she is holding down a taxing job, juggling the demands of motherhood, her marriage is under strain or she’s a struggling single mother.

These days I always look for other signs. For example, when a 46-year-old client began to experience panic attacks, I asked her if she was experiencing hot flushes. ‘Lots,’ she replied. I explained how the menopause can be the cause of such symptoms and suggested she saw her GP to check her hormone levels. Although mortified that she might indeed be peri-menopausal, she was also relieved to know that she wasn’t going mad.

Early menopause can also happen to younger women who have a hysterectomy or are prescribed anti-cancer drugs. This can be profoundly distressing, especially when these women have to face the knowledge that they will never be able to conceive. Loss of fertility can severely affect their self-esteem, self-image and the way they see themselves as a sexual partner. The consequences can be debilitating with prolonged feelings of fear, anxiety and sorrow.

Meaning and purpose
As with any life crisis, the menopause gives women the opportunity to learn more about themselves. Bonnie Horrigan, author of the wonderful Red Moon Passage (highly recommended for anyone going through the menopause or working with menopausal clients) believes that the change of life is a time of spiritual transition for women. She says that this is an opportunity for us to find our inner treasure, to know who we are, and to recognise personal truths. This enables us to find our calling and develop distinctive gifts that we can use in the world.

Many women I spoke to agreed with Horrigan. One interviewee told me she experienced a feeling of ‘coming home’ as she went through the menopause. Another said, ‘We all have to go through it; it’s part of the deal of becoming an older woman. My spiritual beliefs have deepened and helped to put life into perspective. It allows me to let go and watch things unfold in their own time – life is bigger than me and I need to remember that.’

In whatever way we experience the menopause, meaning and purpose will change. For some it can be a slow growing awareness. For others it can be much more dramatic. Accepting these changes is an important part of our psychological and spiritual wellbeing as we enter later life.

For me, it felt as if a deepening had taken place, a sinking into who I really was. Becoming an older woman has also helped me in my psychotherapy practice. I do feel wiser and I am more able to help clients identify the broader picture when they feel trapped by their immediate fears.

Therapists need to be much more aware
Researching my book, I ran workshops for therapists to explore how they worked with the menopause. Sadly, although it seems to be the norm for most continuing professional development workshops I’ve attended, there were no male therapists present. I was amazed how few therapists considered the menopause to be a major factor in the way older women feel about themselves. Younger female therapists were particularly ignorant of this, and were astonished that the psychological changes brought about by the menopause continued over many years. None had taken on board how a woman enters her 50s usually still menstruating, but ends the decade in a completely different post-menopausal state. Nor – and this was perhaps my most important finding – had they realised that the menopause is a profound existential journey which forces a woman, whether she is ready or not, to confront her aging process, and how this makes her re-evaluate everything in her life.

Most therapists were not aware of the range of sexual changes a woman can experience during the menopause. They were surprised that many wives and partners continue to have sex essentially just to keep the peace in their relationship, and often harbour resentment about this. They were also unaware that many clients may feel too ashamed to talk about sex, especially when they don’t want it any more. Men may be reluctant in therapy to admit to their wives’ sexual changes being a major contributing factor to their relationship problems. One therapist said it had never crossed her mind to ask a male client in his 50s if his wife was going through the menopause, and how that might be affecting his life. Another said that she had never thought that sexual changes during the menopause might be the cause of marital breakdown.

At the end of the workshop, several therapists said they would look with fresh eyes at their work with older women and men, especially regarding how sexual changes impact on relationships. One, a relationship counsellor, said she now realised how important it was to bring the menopause into the room when she was working with older couples. Some of the younger therapists said they felt nervous about entering their own menopause, but were grateful to have had the opportunity to learn about it. Knowing about it helped them to feel more confident about working with older clients.

Helping clients to embrace the menopause
To conclude, the breadth of emotional and psychological issues that can arise during the menopause is complex, profound and multifaceted. I hope I have outlined the importance for therapists to recognise that the menopause is a major – indeed the major – life transition for a woman. We also need to be aware that a client may very well not recognise or accept that she is entering the menopause. However, in whatever way our clients experience the menopause, it’s our job to help them embrace this transition so they can find their way through to the other side as post-menopausal women. As I know myself, learning to put aside that double-edged axe means that I – and my husband – can enjoy life again.

Sue Brayne is a psychotherapist and writer who enjoys tackling taboos about sex, aging and death. Sue originally trained as a nurse, and has an MA in the Rhetoric and Rituals of Death. Her book, The D-Word: Talking about Dying was published in 2010, and she was interviewed recently on BBC Radio 4’s Woman’s Hour about it. Sex, Meaning and the Menopause featured in the Femail section of the Daily Mail in the article, ‘Will your marriage survive the menopause?’ Sue blogs regularly about issues to do with menopause, death and dying, and the aging process.

Depressed men are often not diagnosed

Friday, August 27th, 2010

British men suffering from depression are missing out on treatment, owing to the skewed criteria used by GPs to diagnose the illness, warns Paul Farmer, chief executive of Mind. Men are just as likely to suffer from mental distress as women, and are far more likely to kill themselves. Due to the emphasis on typically female issues and the symptoms of depression, the extend of the problem among men is largely hidden. Farmer said Mind is working on how to encourage GPs to look out for more male symptoms of depression, such as aggression or anger, and is calling for “the increased provision of mental health services tailored for men”.
The Guardian
re-published by Counselling Madrid, Counselling in Spain

Choice of treatments helps anxious

Friday, July 9th, 2010

A US study in the Journal of the American Medical Association has pioneerd a more flexible approach to treating anxiety, offering a choice of treatments, and giving health professionals a computer-based tool to track patients. The study included over 1,000 patients. About half were given a choice of talking therapy, drug treatment, or both; the other half carried on with the treatment suggested by their doctor. After a year, 64 per cent of those offered a choice of treatment saw an improvement, compared with 45 per cent who´d received their usual treatment. Talking therapy was the most popular choice, 34 per cent choosing just this treatment, and 57 per cent opting to combine it with drugs. Just nine per cent chose drugs as their only treatment.

Therapy Today – June 2010
BMJ Publishing Group LTD

‘All the triggers to make me not work well happened’

Thursday, June 3rd, 2010

Andy Berry, 33, moved from the United States to Britain in 1996 and works in marketing and communications. He has worked for household names such as Shell, the BBC and Microsoft as a project manager. Following a number of mis-diagnoses, he was eventually diagnosed with bipolar disorder.

“When I went back to work after I was off, after the diagnosis, I was in a team of seven people and of the seven people four had been off for extended periods with stress. In that regard I had support. However my direct line manager – you could just tell it was like you were stigmatised. You were just kind of looked upon as lower down in their esteem. To me that’s a failure of the company because they should have actually gone ‘okay, what’s wrong with the company that this many people are off?’. I don’t think they took it seriously or if they did I don’t think there was the will to actually address it. I think it was pretty much set in stone that it was a barrier to my career. You know, saying ‘well hopefully he can stick at this job’, those type of comments. ‘Do you think you can handle it?’

What drove me to the diagnosis was the way my role was manged. It was just when the government introduced the flexible working hours. I suddenly saw my hours jump from just over 40 hours to about 55-60 hours a week and finding myself in a situation where I was over-burdened . And then speaking to my boss about it and my boss saying ‘well just get it done, I don’t care’. And there was no end in sight. I just had a situation that was untenable and that created the frustration, the depression. Actually it created a scenario where all the triggers to make me not work well happened.
I think a lot of that is because lots of people who work who are managers are probably not suitable to be managers. They don’t understand how a happy workforce makes for better efficiency and better output. Somebody breaks a leg, you’ll understand that. Somebody has a mental health problem you’ll think oh, he’s crackers. But in fact there’s things we can do to bring people back in to wider society again and into the workplace. And de-stigmatise mental health. Its something that should be tackled. The work environment in the UK has changed in the last 10 years and if it continues to change in the same manner it will become a bigger issue. Longer working hours. Higher demand on staff. Its gotten more Americanised.”

Interview by Mary O’Hara
Source: The Guardian – UK
Counselling Madrid

How to Keep Good Employees in a Bad Economy

Thursday, March 25th, 2010

06:25 PM Friday February 26, 2010 – By Marshall Goldsmith

As we make our way through the challenges of the global economic crisis, high-impact performers are in demand. I’m speaking here of the indispensible workers who are willing to do what it takes to help the company succeed even in the most difficult of times. Those who pick up the slack when the organization is forced to cut back; those whose ideas save time, money, and effort; those with a positive outlook who help keep the organization moving forward.

How do you retain these people? The answer, simply put, is leaders must manage their human assets (i.e., employees), and they must do so with the same vigor that they devote to financial assets. In tough economic times, this may seem difficult; however, it is critical for the success of the organization.

Here are some steps that organizations can take that will help them keep today’s high-impact performers and tomorrow’s great leaders.

1. Show Respect: This may seem rote, but genuinely treating employees with kindness, respect, and dignity will elicit the continued loyalty of employees to both the leader and the organization. It is possible to lead people through fear and intimidation; however, the odds of retaining and developing people using this style are slim.
2. Focus on a Thriving Environment: Creating an environment in which high-impact performers want to stay and will put their all into an organization takes more than a gimmick or enrollment in the fad-of-the-month leadership development program. It takes an environment where people are learning, getting training, and developing their skills — where through inquiry and dialogue, the leader creates an environment that allows each individual to thrive.
3. Offer On-Going Training: High on the list for leaders who want to retain high-impact performers is training and on-going education, both of which ensure that people can 1) do their jobs properly, and 2) can improve on existing systems. Cross training — giving people the opportunity to experience and train in different aspects of the company — is a great way to cross-fertilize between departments and across regions. This is a great competitive advantage when organizations are required to cut back on manpower. Cross-trained employees are equipped to handle different functions in the organization far more easily than those confined in silos.
4. Provide Coaching (JM: and Counselling): By working one-on-one with employees in a coaching (JM: or Counselling) relationship, leaders can discover and tap the talents of individuals and direct their development, as well as align their behaviors and skills, thus becoming active as agents of change, enhancing the success of the organization.
5. Give Feedback: More than an annual review, leaders may give employees assistance in specific areas, such as developing networks, handling work/life balance, and attaining job and skills training. Providing feedback is more than an annual or semi-annual performance measure. It is a continual process which comes in the form of mentoring relationships, support groups, and action groups.
6. Money and Decision-Making: I haven’t yet mentioned compensation, which is an obvious employee retainer, but it’s not enough. In addition to compensation, people need to be involved in decision-making. The leader who asks people for their input on how the corporation can increase effectiveness is the leader who achieves buy-in from his or her employees. Not only does this help retain key talent, it also is a great way to generate ideas for organizational improvements.

Developing people is a strategic process that adds value to both the employees and the bottom line of the organization. Highly committed, highly competent people create financial rewards for the organization; organizations that develop their people and provide opportunities for growth are sought-after by high-impact performers. Great leaders know this simple formula. They understand it and strive to create an environment that supports it. And the result is success!

EAP – Employee Assistance Programs

Thursday, March 25th, 2010

Counselling Madrid is offering international EAP service providers access to qualified Mental Healthcare Providers in Madrid and elsewhere in Spain.

How to get the best out of your therapist

Friday, November 27th, 2009

Introduction
Professionals such as doctors and dentists are expected to provide patients with a quality service and we generally have some idea of what to expect when we seek their help. People receiving therapy are entitled to just as good a standard of care. However, many intending clients do not know what to expect or what is or is not normal in therapy. They are unlikely to know whether any concerns they may have are valid or not. In the first part, I will suggest ways of working with your therapist to make the most of the therapy, particularly when difficulties arise. In the second part I will deal with the situation when attempts to resolve the problem have failed. I will then explain the role of BACP in providing information and dealing with complaints against its members. When choosing a therapist, it is wise to select someone who belongs to a professional body with a complaints procedure. In this information sheet, the word ‘client’ refers to anyone receiving counselling or psychotherapy, irrespective of the setting. The words ‘therapist’ and ‘therapy’ include ‘counsellor/psychotherapist’ and ‘counselling/psychotherapy’. A ‘client’ may be an individual, a couple, a family or group receiving therapy. This is regardless of whether there is any payment by the client for those services.

PART 1
How to make the most of therapy
You can get the best results by:
- Being open
- Saying how you are really feeling
- Giving your therapist honest feedback on how you experience the therapy

Good therapy should feel safe and enable you to take risks with the issues you are prepared to work on. This includes saying how you think that you and your therapist are working together.

Working with your therapist when things go wrong
You may start out hoping for a good outcome from therapy or you may be ambivalent. Whatever your expectations may have been, something may happen that leaves you feeling uncomfortable or unsure. You may feel confused, or feel that what took place wasn’t helpful. It can be really hard to say ‘You are not helping me’ or ‘I felt bothered about x or y after our last session’ and to explain why you feel this way. The therapist may come across as a powerful person and you may worry about their reaction to critical comments. The therapy may have been useful until something happened which felt disturbing. You may be reluctant to talk about this for fear of spoiling what had been a good relationship. Uncomfortable feelings are normal and it can be hard to accept that therapy is not always a comfortable process. Therapists strive to deliver a good standard of care but sometimes, as in all human relationships, things can go wrong. The question is how to tell your therapist about your concerns. It is important to:

- Accept your uncomfortable feelings
- Think about what has caused them
- Discuss them with your therapist

Thinking about the problem
If you feel uncomfortable about any particular aspect of your therapy, it is important to spend time thinking about why. It might be something like:

- My therapist first agreed to see me for a reduced fee but now says she must increase her charges
and I can’t afford it
- My therapist keeps changing the time of my appointment at short notice
- I found out that my therapist is a trainee and I think she should have told me at the beginning. I worry about whether she is good enough
- My therapist often doesn’t say anything and waits for me to speak. The long silences make me feel uncomfortable
- My therapist used to give me a hug but now doesn’t
- I would feel better if my therapist would give me a hug sometimes, but she won’t
- My therapist often talks about herself in sessions.
- I feel annoyed because sometimes the session is more about her than me
- My therapist said I could ring her whenever I needed her but now she’s told me to stop and I don’t understand why
- My counsellor wants to tape some of my sessions. I don’t know if this is normal
- I feel very uncomfortable because my counsellor takes notes during sessions
- I met my therapist in a social setting and felt disturbed by some of the things she said about
herself. I can’t relate to her now in the same way that I did before
- My therapist suddenly told me that she can’t carry on working with me because she got a full
time job and next week will be my last session. I feel she’s dumping me and I’m very upset
- My therapist won’t give me any advice although I keep asking her what I should do. I expected to
be given more help in making decisions
- My therapist has suggested we meet at her home rather than my GP’s surgery where we started. Is that all right?

Talking to someone trustworthy or writing down what happened might help to clarify your thoughts and feelings. The aim is to be clear about what your concern is before talking to your therapist.

Telling the therapist what the issue is
Once you have thought about the issue, you should talk to the therapist. This is important if the therapy is to continue to be useful. You could choose to e-mail, telephone or write a letter. It can sometimes be easier to say difficult things about problems in a relationship when there is some distance between the individuals. It is best to tell your therapist what is wrong as soon as you can. Most people who start therapy do so because they want to feel better. It can be puzzling if you find that you feel worse. This is not unusual because therapy can be stressful and is uncomfortable at times. However, sometimes therapists can get things wrong. It is important to check out why your therapist behaved in the way that they did. Even a small thing such as the way the therapist spoke, the particular words used, the tone of voice or facial expression can be unsettling. A competent therapist will listen in an open way and work with you to understand what took place, and thereby achieve a better outcome.

Giving feedback
You should give regular feedback during sessions about what aspects of the therapy have been helpful and what have not. A good therapist will invite you to do this and will allow time for it. This should help issues to be dealt with when they arise.

When the therapeutic relationship is not working
You do not have to stay with a therapist with whom you cannot relate or feel safe, or whom you cannot trust. You may feel trapped and think you have to continue but this is not the case. You have the right to decide when to stop.

You have the right to look for another therapist.
If the service is being provided by an organisation with access to a number of therapists such as a GP practice or voluntary organisation, switching to a different therapist within the service may be possible. If you are working with a therapist in private practice then you can simply approach another therapist.

Key points
- Be open and give feedback about how you experience your therapy
- Say what is and is not helpful
- Raise concerns about practical matters such as increases in fees or changes to the time of sessions
- Give honest feedback. Therapists can often sense when clients have issues but they are not mind readers.

PART 2
What can you do if you are dissatisfied?
If you have tried to talk to the therapist and the response has been unhelpful, or you have serious issues about your therapist’s competence, you need to decide what to do. The first step is to ask yourself what you want. It may be that you want an apology, an acknowledgement of what happened and an undertaking that it won’t happen again. You may simply want an explanation about why something happened. In that case, it can be best to put your concern in writing, explaining the outcome that you would like, and allow the therapist time to respond. You may receive an explanation or an apology, either of which may satisfy you and enable therapy to continue. If you are not satisfied by the response, you can contact the Professional Conduct Department of BACP which deals with complaints against its members. If your therapy is provided by an organisation such as a GP practice or Employee Assistance Programme (EAP), you should first take your concerns to the person responsible for the service within the organisation. Such organisations are likely to have their own written complaints procedure, which may include an internal grievance or mediation route. Independent dispute resolution such as mediation or conciliation may be preferable to making a formal complaint to BACP. Taking a complaint to a formal hearing is often a very onerous and emotionally draining step for both parties, involving a substantial amount of time and energy. This should be weighed up when deciding how best to deal with unsatisfactory practice.

Exploitation – the power imbalance
Clients often feel very dependent on their counsellor. Most therapists are worthy of the trust placed in them but there are some therapists who may exploit that dependency, whether consciously or not. Clients who have been on the receiving end of malpractice or misconduct by therapists, or conduct that brings the profession into disrepute, are encouraged to use the Professional Conduct Procedure which can be found at the end of the BACP Ethical Framework for Good Practice in Counselling and Psychotherapy (2007:9). You are not expected to seek to resolve such issues
with your therapist before taking this step.

Other sources of help from BACP
1. The Ethical Framework
If you are dissatisfied or worried about the quality of the service you have received from a BACP member, you can obtain a copy of the Ethical Framework. It gives guidance on the standard to be expected of a BACP member. The Ethical Framework covers a wide range of issues
including:

- The importance of trust
- What therapists and clients need to agree before counselling commences, such as payment, length of sessions, meeting times and areas to be covered in therapy (this agreement is often referred to as the contract)
- Record keeping
- The need for therapists to maintain competent standards of practice
- The importance of clear information about the services on offer
- The nature and limitations of client confidentiality
- The responsibility of therapists to respond promptly and appropriately to complaints.

2. The Information Department of BACP
For more information, you can contact the Information Department at BACP for help. They cannot tell you what to do but the staff will explore the issues and try to suggest some options. BACP will be able to confirm whether your therapist is a member of BACP. They can also give details of other professional bodies where you can check whether your therapist is a member. The Information Department may suggest that you contact the Professional Conduct Department of BACP.

About the author
Tessa Roxburgh is a retired solicitor who also trained as a counsellor. She currently lectures at Warwick University on the Open Studies programme and works with Relate.

References
BACP (2007) Ethical Framework for Good Practice in Counselling and Psychotherapy. Lutterworth: BACP.
Further reading
BACP professional conduct procedure, which can be accessed via: www.bacp.co.uk
Russell, J. (1993) Out of bounds: sexual exploitation incounselling and therapy. London: Sage Publications.

Additional observation: Joseph Maussen, a BACP member, is Head of Counselling Services and Intake Coordinator at Counselling Madrid, the counseling service for expats, international students and foreign professionals working and living in Madrid, Spain.

therapy results

therapy results

Expats Madrid

Tuesday, November 24th, 2009

Expats living in Madrid are visiting Counselling Madrid frequently. Whether you are dealing with “settling in” issues or struggling with more severe psychological issues, the people at Counselling Madrid are prepared to help you take care of yourself better in the near future. It will not be a surprise that we also work with spouses and international students. Feel free to contact us anytime to discuss your unique situation in Madrid during an intake or evaluation session.

Counselling in Madrid

Sunday, November 22nd, 2009

Counseling in Madrid is becoming more affordable and easier to access since the arrival of Counselling Madrid. This is based on feedback received from more than 35 clients using the service who have been living in Madrid for more than five years.

At the same time counselling is becoming the buzzword used by an increasing number of spanish trained therapists looking to work with foreign people living in Madrid.

Book Review: Staying Sane

Thursday, January 29th, 2009

Book title: Staying Sane
Author: Raj Persaud
Publisher: Metro Books
ISBN: 1900512041
Reviewed by: Joseph Maussen, Counselling Madrid

1) The reviewed book

Professionals operating in mental health services seem to agree that there is too little known about how to prevent mental illness. When a person goes to see a psychologist, psychiatrist or counsellor, there is a fair change that this person could have helped him or herself to a certain degree. Key questions, when dealing with prevention, are:

How do I know if I am mentally healthy?
What produces mental health?
How do I maintain mental health?

I find the subject of mental health interesting and important. Millions of people, including myself, spent time practicing sports to produce a healthy body and a general state of well being. This book goes a step further and deeper by explaining how we become more conscious of ourselves and our own mental degree of well being.

2) Overview
This book is about Personal Development. The information in this book shows us how to stay mentally sane. Actually the author says it is not such a positive sign for society that the need for mental health services is growing so rapidly. He therefore made an effort to enable people to become better at helping themselves.

3) Summary
Thousands of years ago being sane meant being physically strong. Nowadays being sane has a large psychological component. As we lack clear guidelines on how to be psychologically healthy this book is about how to become and/or stay healthy.

4) Mental health defined
The 5 characteristics or states of mind of mentally healthy people, according to most psychologists and psychiatrists around the world, are:
- Autonomy
- Accurate perception of reality
- Constructive attitude towards the self
- Integration of personality
- Environmental mastery

4.1 Autonomy
This refers to personal independence, where you feel free to do and think what you like without being too dependent on others or restricted by fears or other incapacities. Some have referred to this as a kind of self-containment which suggests the autonomous are not dependent for their main satisfaction upon the external world or other people, but are more dependent on their own personal resources. So one obvious measure of this would be the ability to be alone without undue distress, and this has been described by some psychoanalysts as one of the most important signs of maturity in emotional development.

Autonomous persons will not react in the same way to an event as the crowd. Instead the autonomous take time to make up their minds independently, and often have no trouble coming out against the majority viewpoint. They do not mind not conforming.

Herein lies a paradox with positive mental health. If you care about others you leave yourself open to be hurt by them. But if you do not care for them you cannot be hurt, while on the other hand you are unlikely to have built the kind of social support found to be helpful in withstanding stress.

To achieve long-term mental health you need to strike a balance and develop the ability the be both sensitive and insensitive as required.

4.2 Accurate perception of reality
This state of mind has long been popular with psychologists and psychiatrists as a requirement of mental health – partly because they are used to seeing people who hear voices and believe they must go to Buckingham Palace to claim their rightful place on the throne. It is also in any case very difficult to decide upon the correct perception of reality – after all, opposing political parties and different religions cannot seem to agree on this. In stead, the characteristic of the truly mentally healthy is the ability to take in the world as it is, particularly when this state of affairs is different from the way you wish it was.

You may need to believe you have done enough revision for your exam – and can therefore take yet another break – but the mentally healthy can see the distinction between what they wish to be the case, and what really is. This has been described as a “relative freedom from need-distortion”.

4.3 Constructive attitude towards the self
This state of mind includes ideas like
self acceptance you have learned to accept your capabilities and limitations
self confidence
self esteem
self respect
self reliance

4.4 Integration of personality
Broadly speaking it means that you do not hold attitudes to the world which are in abrasive conflict with each other. As a lot of poor mental health is attributed to internal conflicts which tear us apart, it makes sense that the positively mentally healthy persons should be relatively free of conflict.

Freud said: “Where Id was, let Ego be”, meaning: suppress your animal instincts and replace them with more civilising processes. However, some therapists argue that if we do away with all our baser urges and are super-rational all the time we became rather passionless.

The real solution is probably some kind of balance between our internal forces: leaving us with the flexibility to be aggressive or passionate as the need arises, and to be in control and calm when required. (existential therapists suggest that the four basic conflicts we all confront are those of:
Freedom, Isolation, Meaninglessness and Death.)

4.5 Environmental mastery
Environmental mastery refers to having a sense of control over your life and destiny and, in particular, to the feeling that you are more in control of your environment that it is of you. One measure of environmental mastery is some sense of personal achievement in the significant areas of life, like relationships, work and solving your problems. However, it is possible to see that success in even these relatively few different areas in life often comes down to mastery of relationships.

5 ) Crisis
Clients often ask why you need to interfere so consciously with your natural reaction to crisis. Why has nature not evolved for us over millions of years of natural selection a more helpful instinctive response to stress? The author suspects this is because, in the animal kingdom, surviving a crisis depends on immediate response, f.e. a gazelle instinctively trying to escape from a hungry lion without thinking too much before starting to run.

A recent study showed that a negative life event of the same severity was twice as likely to cause major depression in people who felt they would be unable to cope with the resulting stress as in those who were more confident about coping.

So, developing good coping skills will help you with much more than simply coping with an immediate crisis. If you learn a coping mantra by heart and get used to using it, your confidence will increase, and this in itself will improve your reaction to stress.

6 ) Relationships
Psychologists term the most powerful form of reasoning “humanistic reasoning” and this is communication which emphasises the human happiness or suffering produced by any type of behaviour.

Assertive humanistic statements are usually of the type “ When you do X, this makes me feel Y because of Z”. Yet what happens when, as is sometimes the case, the person we are reasoning with no longer cares about our happiness? Change for a change concept.

7 ) Tips
Create and develop multiple fields of interest
- relationships with different people with different backgrounds
- work & hobbies

Do not be afraid to make mistakes
- There is a grand term from the psychology of learning – successive
approximation – which makes mistakes sound very wise indeed.

Be kinder to yourself
- You cannot be relaxed if you are always focused on avoiding disappointing others, or not appearing stupid. Excessive high standards point to a potential problem: a major discrepancy between your real self and your ideal self. A big gap might lead to self-loathing which undermines much mental illness.

End book review
Expats looking for a therapist in Madrid