Privacy Policy

Privacy Policy - Data Privacy Statement

This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this website. It will notify you of the following:

    What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
    What choices are available to you regarding the use of your data.
    The security procedures in place to protect the misuse of your information.
    How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your (appointment) requests.

When filling out the online form to schedule your first session (this can also be done by telephone), we ask you to indicate if we may contact you in the future. Unless you ask us not to, we may contact you via email in the future to inform you about new therapists joining Counselling Madrid, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

    See what data we have about you, if any.
    Change/correct any data we have about you.
    Have us delete any data we have about you.
    Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies are small files that allow device-specific information to be stored on the user’s device (PC, smartphone, or the like). On the one hand, they serve users by increasing the usability of websites (e.g. by remembering log-in data), and on the other hand, they serve to gather statistical data about the website’s usage for analysis to improve the Offers. The users may influence the use of the cookies. Most browsers feature an option which limits or completely prevents the storage of cookies. However, one should be aware of the fact that the use of websites and especially their usability is limited without cookies. Our users can administrate many online advertising cookies on the US-American site or the EU site We save cookies on our users’ hard drive if they do not block this actively.

Revocation, Changes, Corrections and Updates
The users are entitled to obtain information on any stored personal data relating to them upon request and free of charge. Furthermore, they have the right to correct, disable, and delete their personal data, unless there is legal obligation for it to be archived. In the course of our Offers’ further development, we will also update our data privacy statement continuously. Any changes will be announced on this page on a timely basis. For this reason, our users should visit this page from time to time, in order to be up-to-date regarding our data privacy statement.

For any questions, please contact

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