- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of this website: https://www.counsellingmadrid.org/
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Revocation, Changes, Corrections and Updates
The users are entitled to obtain information on any stored personal data relating to them upon request and free of charge. Furthermore, they have the right to correct, disable, and delete their personal data, unless there is legal obligation for it to be archived. In the course of our Offers’ further development, we will also update our data privacy statement continuously. Any changes will be announced on this page on a timely basis. For this reason, our users should visit this page from time to time, in order to be up-to-date regarding our data privacy statement.
Terms
Practice Guidelines
Anti-discrimination policy
The Counselling Service is strongly committed to anti-discrimination. It values difference and diversity and does not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief.
Medical care
It
is strongly advised that if you are concerned about any aspect of your
physical or psychological well being that you consult with your GP for
an up to date evaluation of your health needs.
The Counselling Service is not a crisis resource
If you are in crisis and need immediate help, please contact your local emergency services, go to the nearest emergency room or call 112.
Code of Ethics and Referrals
CMT Therapists are fully qualified (*) and abide by the Code of Ethics of their member organisations. As independent practitioners we are regulated by the following member organisations: BACP (UK), UKCP (UK), SEA (UK), VEN (The Netherlands), COP (Spain) and have our individual terms and conditions. Some CMT Therapists are not based in the Madrid region and therefore only provide online sessions. If you want to work with a Madrid based Therapist please inform us when submitting the "Schedule your Session" online form.
(*) At times Students are working with clients at the Counselling Service. These Students are finishing their last year of training and are supervised.
Cancellation and missed session policy
If for any reason you are unable to attend your appointment, please let us know as soon as possible. The required notice for cancellation is strictly two days. Where there is less notice of cancellation, or if you do not attend without notice, you will be charged the full fee. With adequate advanced notice clients will be offered an alternative appointment for their next session.
Law and jurisdiction
These terms shall be governed by and construed in accordance with the laws of Spain and the parties hereby submit to the exclusive jurisdiction of the Spanish courts in Madrid.
Cookies
Cookies are small files that allow device-specific information to be stored on the user’s device (PC, smartphone, or the like). On the one hand, they serve users by increasing the usability of websites (e.g. by remembering log-in data), and on the other hand, they serve to gather statistical data about the website’s usage for analysis to improve the Offers.
The users may influence the use of the cookies. Most browsers feature an option which limits or completely prevents the storage of cookies. However, one should be aware of the fact that the use of websites and especially their usability is limited without cookies. Our users can administrate many online advertising cookies on the US-American site http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/uk/your-ad-choices/. We save cookies on our users’ hard drive if they do not block this actively.
Contact
For any questions, please contact admin@counsellingmadrid.org.